2023-24 Annual Report on the Administration of the Access to Information Act

1. Introduction

Purpose of the Access to Information Act

The purpose of the Access to Information Act is to provide the public with a right of access to information contained in government records, subject to certain specific and limited exceptions. Decisions on the disclosure of government information should be reviewed independently of government. The Act also enhances the accountability and transparency of federal institutions, promoting an open and democratic society, and enabling public debate on the conduct of government institutions. Part 2 of the Act sets out requirements for the proactive publication of information.

In accordance with section 94 of the Access to Information Act and section 20 of the Service Fees Act, this annual report detailing the administration of the Access to Information Act and fees collected within Infrastructure Canada (INFC) was prepared, submitted and tabled in Parliament.

This annual report describes how INFC administered the Act from April 1, 2023, to March 31, 2024.

Mandate of Infrastructure Canada

Infrastructure Canada’s policies, programs and investments help build sustainable, inclusive and climate-resilient communities while addressing challenges Canadians face every day, including access to:

• safe and affordable housing;
• modern and accessible public transit;
• climate-resilient infrastructure to protect communities in the face of climate change;
• safe and clean water; and
• inclusive cultural and recreational community spaces.

INFC does this by:

• investing in housing and infrastructure that fosters more inclusive and sustainable Canadian communities and supporting efforts to prevent and eliminate chronic homelessness;
• collaborating with all orders of government, Indigenous communities and key stakeholders to create world-class, modern public infrastructure, reliable public transit systems and affordable housing;
• working with Indigenous partners, Crown corporations, other levels of government and the private sector to address housing needs and deliver major infrastructure projects, and leveraging alternative financing and investment options to promote economic growth;
• supporting climate-ready structural and natural infrastructure projects to mitigate the impacts of natural disasters triggered by climate change and help communities adapt and build resilience; and
• conducting research and economic analysis and collecting data to identify community priorities and supporting long-term planning toward a net-zero, low-carbon and climate-resilient future.

INFC is not reporting on behalf of a non-operational subsidiary or non-operational institution.

2. Organizational structure

Departmental organization

At the end of the fiscal year, INFC was overseen by the Minister of Housing, Infrastructure and Communities. The Minister was supported by the Deputy Minister of Infrastructure and Communities, who in turn was supported by the Assistant Deputy Ministers of Policy and Results, Communities and Infrastructure Programs, Corporate Services, Transformation, Community Policy and Programs, and Investment, Partnerships and Innovation, as well as the Directors General of Communications and the Corporate Secretariat, and the Chief Audit and Evaluation Executive.

The Infrastructure Canada portfolio includes responsibilities with respect to the Jacques Cartier and Champlain Bridges Incorporated, the Windsor-Detroit Bridge Authority, the Canada Infrastructure Bank, Canada Mortgage and Housing Corporation, and federal interests in the Toronto Waterfront Revitalization Corporation.

Structure of the Access to Information and Privacy (ATIP) Office

The ATIP Office at INFC is led by the Director of ATIP and Executive Correspondence, who reports to the Director General of the Corporate Secretariat. At the end of the reporting period, the ATIP Office was comprised of eight members: the director, three team leaders, two ATIP analysts and three casuals split between the ATIP Operations and the Privacy Policy Teams.

INFC follows the hybrid work model. While on-site, the majority of employees work in the Ottawa Office, with one employee working in the Montreal Office. The ATIP Office did not have any consultants during fiscal year 2023-24.

The work of the Office under the Act involves:

• processing Access to Information Act requests and related activities;
• processing consultations received from other institutions;
• providing advice and guidance to employees and senior officials on access‑related matters;
• developing and delivering training to departmental employees; and
• representing INFC in engagements with the Treasury Board of Canada Secretariat (TBS), the Office of the Information Commissioner of Canada and other government institutions regarding the application of the ATIP legislation.

There was no service agreement under section 96 of the Access to Information Act for INFC during this reporting period.

Structure of Responsibilities for Part 2 – Proactive Publication

Proactive publication requirements under Part 2 of the Act are met in collaboration with a number of lead branches within INFC. The Corporate Secretariat, which includes Parliamentary Affairs and ATIP, is the departmental lead on disclosures relating to Question Period notes, ATIP Annual Reports, Parliamentary Committee binders and memorandum titles, and may review other publication requirements prior to their posting. The Policy and Results Branch and the Community Policy and Programs Branch are responsible for coordinating the package of briefing materials that is prepared for new ministers and the deputy head. The Corporate Services Branch is the lead on disclosures relating to travel, hospitality, contracts, grants and contributions, Minister’s Office expenses, reclassification of positions, and other reports tabled in Parliament.

Other organizational context

Each branch throughout INFC has ATIP contacts and back-up contacts (ATIP contacts) responsible for liaising with the ATIP Office and their respective branches to facilitate the timely and efficient processing of ATIP requests. Branches responsible for an ATIP request are engaged through their ATIP contacts, as soon as the ATIP Office receives a request under the Access to Information Act. ATIP contacts assist with request clarifications, as well as in identifying the offices of primary interest and subject matter experts tasked to retrieve records. They are also responsible for the coordination of internal consultations, delegated approvals and other inquiries.

3. Delegation order

The delegation order in effect at the end of this reporting period was signed in May 2021. Under this order, full authority to exercise the powers, duties and functions of the Deputy Minister for all sections of the Act is delegated to all Assistant Deputy Ministers, the Chief Audit and Evaluation Executive, the Director General of Communications, the Director of ATIP and Executive Correspondence, and the Manager of ATIP. The ATIP Team Leaders are delegated the ability to notify requesters where access is requested and waive application fees, as well as to notify of an extension to the time limits of a request.

See Annex A for a copy of the signed delegation order.

4. Performance overview 2023-24

The Statistical Report on the Access to Information Act is prepared by government institutions to assist TBS in analyzing trends and exercising oversight. INFC’s 2023‑24 annual statistical report is provided in Annex B and Annex C (Supplemental Statistical Report).

Overview of 2023-24 requests under the Access to Information Act

The analysis in this section compares data found in INFC’s 2023-24 Statistical Report on the Access to Information Act with data from 2020-21 to produce a four-year trend analysis.

Percentage of requests closed within legislated timelines

One of the key measures of INFC ATIP’s performance is the number of requests closed within legislated timelines. In 2023-24, INFC closed 115 requests within the legislated timelines, giving an overall compliance rate of 100% for this reporting period. For the previous three fiscal years, INFC's compliance rate was 98.9% or better, demonstrating exemplary performance in responding to access to information requests and closing files within legislated timelines. The number of requests closed was up 26% from last fiscal year, while the pages processed was down 16% from the previous fiscal year.

Table 1 compares the number of requests closed within legislated timelines for the past four fiscal years.

Table 1: Number and percentage of requests closed within legislated timelines

	2020-21	2021-22	2022-23	2023-24
Number of requests closed	188	188	91	115
Number of requests closed within legislated timelines	187	187	90	115
Percentage of requests closed within legislated timelines	99.5%	99.5%	98.9%	100%
Pages processed	13,224	18,539	18,701	15,718

Overview on completion times of closed requests

Section 7 of the Access to Information Act requires institutions to provide a response to the requester within 30 days of receipt of the request or to notify the requester that an extension is required. Of the 115 formal requests completed during the reporting period, 66 (57%) were completed within 30 days and 81 (70%) within 60 days. This fiscal year, less than 1% of requests were responded to beyond 180 days in comparison to 7% last fiscal year.

Table 2 compares processing times over the past four fiscal years.

Table 2: Processing time for completed requests

Processing time	Number of requests
	2020-21	2021-22	2022-23	2023-24
1 to 30 days	122	103	51	66
31 to 60 days	16	29	11	15
61 to 120 days	21	43	14	26
121 to 180 days	19	9	9	7
181 to 365 days	10	4	5	1
Over 365 days	0	0	1	0
Total Requests	188	188	91	115

Overview of active requests broken down by fiscal year in which they were received

At the end of the fiscal year, one active request received in 2022-23 and eight active requests received in 2023-24 were carried forward into 2024-25. All of the requests were still within legislated timelines as shown in the table below. The Department consistently strives to meet the legislated timelines by concentrating efforts to expedite the retrieval of records and effectively coordinate consultations with internal and external stakeholders.

Table 3: Number of open Access to Information Act requests outstanding from previous reporting periods

Open requests that were received in the fiscal year	Open requests that are within legislated timelines as of March 31, 2024	Open requests that are beyond legislated timelines as of March 31, 2024	Total
Received in 2023-24	8	0	8
Received in 2022-23	1	0	1
Total	9	0	9

Overview of active complaints outstanding from previous reporting periods

In 2023-24, there were seven active complaints carried forward from previous reporting periods. INFC received two new complaints, five of which were closed and four will be carried forward to next fiscal year.

Table 4 lists the number of active complaints with the Office of the Information Commissioner of Canada as of the end of this fiscal year broken down by the specific reporting period in which they were received.

Table 4: Number of active complaints, as of the end of this fiscal year, with the Office of the Information Commissioner of Canada, broken down by specific reporting periods in which they were received

Open complaints that were received in fiscal year	Number of open complaints
Received in 2023-24	1
Received in 2022-23	0
Received in 2021-22	1
Received in 2020-21	1
Received in 2019-20	1
Total	4

Reasons for extensions

The Act recognizes that some requests may require more than 30 days. Therefore, section 9 of the Act provides for the extension of statutory time limits if consultations are required, or if the request is for a large volume of records and processing the request within the original timeframe would unreasonably interfere with the operations of the Department. As was the case in previous fiscal years, most extensions were taken for consultations. The table below compares the reasons for extensions over the past four fiscal years.

Table 5: Reasons for extensions

Reasons for extensions	2020-21	2021-22	2022-23	2023-24
Interference with operations/workload – 9(1)(a)	27	34	13	7
Consultations – section 69 – 9(1)(b)	34	31	14	28
Consultations – other – 9(1)(b)	23	47	23	18
Third party notice – 9(1)(c)	9	17	8	10

Consultations completed for other institutions and organizations

When other institutions and organizations retrieve information that concerns or originates from INFC in response to Access to Information Act requests, they may consult the INFC ATIP Office for recommendations on release. Other government institutions are defined as federal institutions subject to the Act. Other organizations include governments of provinces, territories and municipalities, and of other countries.

In 2023‑24, INFC received 50 consultation requests, and one request was outstanding from the previous reporting period. In total, the Department closed 51 consultation requests this fiscal year and did not carry forward any requests into fiscal year 2024-25.

INFC continues to make every effort to assist other institutions and organizations in meeting their statutory deadlines. Of the 51 consultation requests completed during the reporting period, 50 (98%) requests were completed within 30 days, and one (2%) request was completed within 31 to 60 days. For a comparison of consultation requests received and processed over the past four fiscal years, please refer to Table 6.

Table 6: Consultations completed for other institutions and organizations

Processing time	Number of requests
	2020-21	2021-22	2022-23	2023-24
1 to 30 days	50	77	72	50
31 to 60 days	5	2	5	1
61 to 120 days	0	0	0	0
121 to 180 days	0	0	0	0
181 to 365 days	0	0	0	0
Over 365 days	0	0	0	0
Total Requests	55	79	77	51

Percentage of completed requests for which records were all disclosed and disclosed in part

The Act requires that institutions provide the right of access to information in records under the control of a government institution and that necessary exceptions to the right of access be limited and specific. In accordance with this principle, INFC ATIP disclosed, in full, ten requests (9%) and disclosed, in part, 68 requests (59%). These results are similar to last fiscal year. Table 7 compares the percentage of requests all disclosed and disclosed in part for the past four fiscal years.

Table 7: Disposition percentages

Disposition of requests	2020-21	2021-22	2022-23	2023-24
All disclosed	15 (8%)	31 (16%)	8 (9%)	10 (9%)
Disclosed in part	104 (55%)	123 (65%)	57 (63%)	68 (59%)
Closed in reporting period	188	188	91	115

Informal requests

An informal request is defined as a request for information made to the ATIP Office of a federal institution that is either not made or not processed under the Act. Informal requests include formal requests that were discontinued in favour of providing information informally and requests for previously released information. INFC completed the processing of 2,174 informal requests for previously released information, which represents an increase of 330% from the 506 completed requests in 2022-23.

5. Training and awareness

Institution-specific training was offered in a variety of formats to best suit the needs of employees across the Department. Employees are encouraged to complete the Canada School of Public Service (CSPS) course, Access to Information and Privacy Fundamentals, prior to attending any INFC internal training sessions. As of this fiscal year, this CSPS course was added to the INFC mandatory training list, and it must be completed within six months of the start date of employment with INFC, and/or when starting in a supervisor, manager or executive role.

The ATIP Office has been offering and delivering Processing ATIP Requests training sessions in both official languages three times per year to all INFC employees, in addition to one‑on‑one coaching for new branch ATIP contacts and customized group sessions, as requested, to maintain consistent and up-to-date approaches to access to information functions across the Department.

During 2023-24, six sessions of the 90-minute INFC training course, Processing ATIP Requests, were delivered by the ATIP Office to 726 employees. This training continues to be offered three times a year to all employees in both official languages. All of these sessions contained access to information and proactive publication components. This represents a 36% increase in the number of attendees this year, compared to the 533 attendees last fiscal year. This was attributed to the continued advertising of the training through a department-wide email invitation and the ease of attending the training via MS Teams.

In addition to the general ATIP training, ad hoc training was provided to the Data Science team and the Corporate Services Branch ATIP Contacts. Both sessions contained an access to information component and were tailored to meet the specific content needs and schedules of attendees. Ten employees from INFC’s Data Science team attended the session and four employees from Corporate Services Branch attended the ATIP Contact Session. Additionally, one‑on‑one coaching for new branch ATIP contacts, and customized group sessions, as requested, are offered by the ATIP Office. This helps to maintain consistent and up-to-date approaches to access to information functions across the Department.

Information related to training offered by the ATIP Office can be accessed by all employees through our INFRAnet webpage. This page includes resources on processing ATIP requests, identifying sensitive information, guidance on proactive disclosure and frequently asked questions.

Lastly, employees in the ATIP Office with functional and delegated responsibilities under the Act regularly participate in training and information sessions offered by TBS and the ATIP community to keep up to date on policies and procedures related to the administration of the Act.

6. Policies, guidelines and procedures

The ATIP Office works in collaboration with Information Management (IM) on an ongoing email cleanup campaign across the Department, which encourages staff to take time to review their email inbox on a regular basis and sort out the emails of business value from the transitory information. The IM landing page is available for employees to review policies and directives related to email management and access tools to help maintain a tidy inbox.

The ATIP Office continues to update its internal procedures including, but not limited to, analyst resources, reporting requirements and roles and responsibility documentation in order to comply with new TBS policies and directives, and on an as-needed basis.

7. Proactive publication under Part 2 of the Access to Information Act

For the purposes of Part 2 of the Access to Information Act, INFC is a government institution listed under Schedule I of the Access to Information Act and Schedule I.1 of the Financial Administration Act. Table 8 shows the proactive publication requirements to which the institution is subject.

Table 8: Proactive publication links

Legislative Requirement	Section	Publication timeline	Link
All Government Institutions as defined in section 3 of the Access to Information Act
Travel Expenses	82	Within 30 days after the end of the month of reimbursement	Open Government
Hospitality Expenses	83	Within 30 days after the end of the month of reimbursement	Open Government
Reports tabled in Parliament	84	Within 30 days after tabling	ATIP Annual Reports All Other Reports
Government entities or departments, agencies, and other bodies subject to the Act and listed in Schedules I, I.1, or II of the Financial Administration Act
Contracts over $10,000	86	Q1-3: Within 30 days after the quarter Q4: Within 60 days after the quarter	Open Government
Grants & Contributions over $25,000	87	Within 30 days after the quarter	Open Government
Packages of briefing materials prepared for new or incoming deputy heads or equivalent	88(a)	Within 120 days after appointment	INFC Website
Titles and reference numbers of memoranda prepared for a deputy head or equivalent that are received by their office	88(b)	Within 30 days after the end of the month received	Open Government
Packages of briefing materials prepared for a deputy head or equivalent’s appearance before a committee of Parliament	88(c)	Within 120 days after appearance	INFC Website
Government institutions that are departments named in Schedule I to the Financial Administration Act or portions of the core public administration named in Schedule IV to that Act (i.e., government institutions for which the Treasury Board is the employer)
Reclassification of positions	85	Within 30 days after the quarter	Open Government
Ministers
Packages of briefing materials prepared by a government institution for new or incoming ministers	74(a)	Within 120 days after appointment	INFC Website
Titles and reference numbers of memoranda prepared by a government institution for the minister that are received by their office	74(b)	Within 30 days after the end of the month received	Open Government
Package of question period notes prepared by a government institution for the minister and in use on the last sitting day of the House of Commons in June and December	74(c)	Within 30 days after last sitting day of the House of Commons in June and December	Open Government
Packages of briefing materials prepared by a government institution for a minister’s appearance before a committee of Parliament	74(d)	Within 120 days after appearance	INFC Website
Travel Expenses	75	Within 30 days after the end of the month of reimbursement	Open Government
Hospitality Expenses	76	Within 30 days after the end of the month of reimbursement	Open Government
Contracts over $10,000	77	Q1-3: Within 30 days after the quarter Q4: Within 60 days after the quarter	Open Government
Ministers’ Offices Expenses *Note: This consolidated report is currently published by TBS on behalf of all institutions.	78	Within 120 days after the fiscal year	Open Government

INFC published 100% of proactive publication requirements during the reporting period within the legislated timelines.

Procedures and systems INFC put in place to meet proactive publication requirements

All proactive disclosures are tracked within the institution. As the lead for travel, hospitality, contracts, grants and contributions, Minister’s Office expenses, reclassification of positions, and other reports tabled in Parliament, the Corporate Services Branch utilizes Microsoft Teams Planner for tracking purposes, ensuring that follow-ups are performed regularly, reminders are sent, and taskings are conducted, all with the aim of meeting publishing requirements without delay.

In addition, the branch has developed a set of Standard Operating Procedures to establish consistent and accurate reporting of publication requirements. For reporting on reclassification of positions, a classification activity report is used to identify positions with a change in group and level which are validated by senior management within the 30 days following the end of each quarter.

The ATIP Office, under the Corporate Secretariat, uses a case management system to actively track the processing of titles of memoranda to ensure compliance with the publication requirements. This tracking system is also used for other proactive disclosures requiring ATIP review. Power BI is used to pull titles of memoranda reports from the departmental tracking system to improve the overall efficiency of the process.

This feature has streamlined the monthly taskings by generating one report (instead of the three reports used to capture the titles for the Ministers and Deputy Minister in the past). In addition, the ATIP Office includes proactive publishing files on weekly status reports sent to the offices that report directly to the Deputy Minister (Assistant Deputy Ministers, Directors General of Communications and the Corporate Secretariat, and the Chief Audit and Evaluation Executive), highlighting the proactive disclosure requests under consultation and in approvals.

The Parliamentary Affairs team, under the Corporate Secretariat, established a milestone tracker for the proactive disclosure of briefing materials for committee appearances. This ensures core deliverables are tracked and reminders can be sent, as appropriate.

8. Initiatives and projects to improve access to information

INFC implemented initiatives to improve access to information within the institution, including technological improvement to modernize the delivery of services and facilitate the processing of requests. The ATIP Office migrated to version four of the ATIP Online Request Service this past fiscal year, allowing INFC to communicate directly with requesters through the portal.

INFC also began the procurement process for a new ATIP processing software, and is on track to transition to this new software in the next fiscal year. The new software is expected to improve the overall efficiency of ATIP Operations, reduce the administrative burden on the ATIP Office and improve overall processing times.

The ATIP Office tested the use of Adobe Premiere Pro in fiscal year 2022-23. This software is able to process video and audio records requested under the Act. INFC continues to maintain these licenses in the event it receives a request for audio and/or video records.

INFC is committed to access to information practices that advance Indigenous reconciliation, including responding to requests in a timely manner, providing interim responses for large volume requests, processing a large variety of document formats, keeping open lines of communication with requesters, and applying limited exemptions to the records. In alignment with the Access to Information and Privacy Implementation Notice 2023-01: Advancing Reconciliation with Indigenous Peoples by Providing Culturally Appropriate Services, INFC included the recommended courses in the learning and development plans for the entire ATIP team this past fiscal year. These courses are also mandatory for all new members to the ATIP Office.

INFC is committed to the principles of a transparent, accessible and accountable open government. As such, some initiatives aimed at making more information readily available to the public continue to be implemented. One initiative previously deployed by the ATIP Office was to make use of a secure web-based software tool to easily release large volume response packages simultaneously to requesters when the file sizes were over the maximum limit for email transmission. This tool was used exclusively for processing a high influx of requests for previously released information and greatly streamlined the process.

Beyond the ATIP Office, the Department continues to publish information which may be of interest to the public. The Investing in Canada Infrastructure Program Project webpage was expanded to include approved projects and received applications, along with the status of each application. The Investing in Canada Plan: Infrastructure Canada Bilateral Agreements webpage demonstrates how funds are being used under the bilateral agreements, broken down by province. INFC publishes data analysis, reports and publications on homelessness in Canada and maintains a housing and infrastructure project map of projects across the country.

On the Open Government portal, INFC published the Canadian Public Transit Systems dataset, which contains geospatial data for public transit agencies in Canada, with information on stop locations, route locations, route types, level of service, wheelchair access, bike access and more. In collaboration with Statistics Canada, INFC published Canada’s Core Public Infrastructure Survey which facilitates a direct comparison of the stock, condition and performance of public infrastructure across Canada on a bi-annual basis.

INFC maintains a public database of all Infrastructure Canada investments since 2002, broken down by province and territory. INFC also publishes how our investments have benefited communities across Canada on the department’s results of our investments.

The department maintains a Transparency page to help members of the public quick access proactively disclosed information and other transparency resources.

These are a few examples of how INFC is making more information readily available to the public in order to improve transparency and limit the need for formal access to information requests.

INFC is actively looking for new ways to streamline delivery of information to the public and compliment procedures already in place under Part 2 of the Act. INFC’s Chief Data Officer continues to lead the Department’s ongoing work to become a data-driven organization and assist in developing new systems and tools to improve its information management.

9. Summary of key issues and actions taken on complaints

The Office of the Information Commissioner (OIC) has the mandate to investigate complaints about federal institutions’ handling of access requests. In 2023‑24, INFC received two new complaints, and the OIC issued five final reports. No issues were raised requiring action as a result of the access to information complaints that INFC received or concluded. As in previous fiscal years, INFC continued to respond to the Office of the Information Commissioner’s requests for information and provided all requested documents within the office’s prescribed timelines as part of their investigations, collaborating with our subject matter experts to provide comprehensive responses. INFC met with investigators to respond to questions and provide additional rationale pertaining to active complaints when needed.

10. Reporting on Access to Information Fees for the purposes of the Service Fees Act

The Service Fees Act requires a responsible authority to report annually to Parliament on the fees collected by the institution.

With respect to fees collected under the Access to Information Act, the information below is reported in accordance with the requirements of section 20 of the Service Fees Act:

• Enabling authority: Access to Information Act
• Fee payable: $5.00 application fee is the only fee charged for an ATI request.
• Total revenue: $335.00
• Fees waived or refunded: $255.00
• Cost of operating the program in 2023‑24: $371,466

11. Monitoring compliance

INFC makes every effort to meet statutory deadlines and actively monitors the time taken to process requests. Monitoring begins as soon as a request is received by the ATIP Office, entered into the case management system and assigned to an ATIP analyst. Deadlines are tracked and monitored electronically, highlighting files nearing completion or targeted deadlines. The analysts and management monitor the time taken to process access to information requests on an ongoing basis. Statistics on the active caseload are provided to, and analyzed by, the Director of ATIP and Executive Correspondence on a weekly basis. Any required action is taken as a result of this analysis to ensure timely access to documents requested.

Instrumental to ensuring INFC’s compliance with the legislation, the ATIP Office maintained positive working relationships with the program areas by engaging in early discussions of requests, providing guidance when needed and sending weekly status reports to the offices that report directly to the Deputy Minister (Assistant Deputy Ministers, Directors General of Communications and the Corporate Secretariat, and the Chief Audit and Evaluation Executive) highlighting the requests in retrievals, under consultation and in approvals.

INFC limits consultations to complex and sensitive records in situations where the subject‑matter expertise resides with another department or another level of government. Consultations are used to obtain expert advice and recommendations enabling INFC to assess whether requested information must be protected. In many instances, these consultations are now sent as an intention to disclose information and INFC severs the sensitive information prior to sending. Whenever possible, INFC officials exercise their delegated authority to exempt and disclose records under the terms of the Act, without adding time for unnecessary consultations. The monitoring of the consultation process occurs on an as-needed basis and is the responsibility of the Director of ATIP and Executive Correspondence.

INFC does not receive frequently requested types of information that could be made available by other means; however, the Director of ATIP and Executive Correspondence continues to monitor for patterns in incoming requests on a yearly basis. When INFC notices that a requester is interested in a particular topic, the ATIP Office offers previously released material to the requester.

INFC implements common contracting clauses as recommended by Public Services and Procurement Canada to support the right of access to information. INFC also includes proactive disclosure clauses into contribution agreements and bilateral agreements. These monitoring activities are overseen at the executive level with support from the Director of ATIP and Executive Correspondence, on an as-needed basis.

For proactive disclosure of title of memoranda, reports generated by the correspondence management tracking system are used to cross-reference Power BI reports to ensure that titles are not missed. In addition, the data entry process in the correspondence management tracking system is simplified and entries are standardized in terms of the data entry fields captured by Power BI. Additionally, the ATIP Office works closely with the Data Science team to ensure the data sources remain in synch. The ATIP Office collaborates with the Offices of Primary Interest (OPIs) in order to verify accuracy and completeness of the titles. In addition, proactive publications requirements are tracked at the executive level within the Corporate Services Branch and Corporate Secretariat on a monthly, quarterly and as needed basis, depending on the specific proactive disclosure requirement.

Annexes

• Annex A: Access to Information Act Delegation Order
• Annex B: 2023-24 Statistical Report on the Access to Information Act
• Annex C: 2023-24 Supplemental Statistical Report

Annex A: Access to Information Act Delegation Order

Access to Information Act and Privacy Act Delegation Order /
Arrêté de délégation en vertu de la Loi sur l'accès à l'information et de la Loi sur la protection des renseignements personnels

The Deputy Minister of Infrastructure and Communities, pursuant to section 95(1) of the Access to Information Act and section 73(1) of the Privacy Act, hereby designates the persons holding the positions set out in the schedule hereto, or the persons occupying on an acting basis those positions, to exercise the powers, duties and functions of the Deputy Minister as the head of Infrastructure and Communities, under the provisions of the Act and related regulations set out in the schedule opposite each position. This designation replaces all previous delegation orders.

En vertu de l'article 95(1) de la Loi sur l'accès à l'information et de l'article 73(1) de la Loi sur la protection des renseignements personnels, la sous-ministre de l'Infrastructure et des Collectivités délègue aux titulaires des postes mentionnés à l'annexe ci-après, ainsi qu'aux personnes occupant à titre intérimaire lesdits postes, les attributions dont elle est, en qualité de responsable de l'Infrastructure et des Collectivités, investie par les dispositions de la Loi ou de son règlement mentionnées en regard de chaque poste. Le présent document remplace et annule tout arrêté antérieur.

Schedule / Annexe

Position / Poste	Access to Information Act and Regulations / Loi sur l'accès à l'information et Règlement	Privacy Act and Regulations / Loi sur la protection des renseignements personnels et Règlement
Assistant Deputy Ministers / Sous-ministre adjoint (e)	Full authority / Autorité absolue	Full authority/ Autorité absolue
Chief Audit and Evaluation Executive / Dirigeant (e) principal (e) de la vérification et de l'évaluation	Full authority / Autorité absolue	Full authority / Autorité absolue
Director General of Communications / Directeur (trice) général (e) des communications	Full authority / Autorité absolue	Full authority / Autorité absolue
Director, ATIP and Executive Correspondence / Directeur (trice) de l'AIPRP et de la correspondance de la haute direction	Full authority / Autorité absolue	Full authority / Autorité absolue
Manager, ATIP (PM 06) / Gestionnaire d'AIPRP (PM 06)	Full authority / Autorité absolue	Full authority / Autorité absolue
ATIP Team Lead (PM-05) / Chef d'équipe de l'AIPRP (PM-05)	7(a) Notice where access requested / Notification 9 Extension of time limits / Prorogation du délai 11(2) Waiver of fees / Dispense des frais	14(a) Notice where access requested / Notification 15 Extension of time limits / Prorogation du délai

Kelly Gillis

Deputy Minister of Infrastructure and Communities / Sous-ministre de l'Infrastructure et des Collectivités

Signed and dated:

May 18, 2021

Annex B: 2023-24 Statistical Report on the Access to Information Act

Statistical Report on the Access to Information Act

Name of institution: Infrastructure Canada

Reporting period: 2023-04-01 to 2024-03-31

Section 1: Requests Under the Access to Information Act

1.1 Number of requests

		Number of Requests
Received during reporting period		118
Outstanding from previous reporting periods		6
Outstanding from previous reporting period	6
Outstanding from more than one reporting period	0
Total		124
Closed during reporting period		115
Carried over to next reporting period		9
Carried over within legislated timeline	9
Carried over beyond legislated timeline	0

1.2 Sources of requests

Source	Number of Requests
Media	26
Academia	1
Business (private sector)	6
Organization	1
Public	32
Decline to Identify	52
Total	118

1.3 Channels of requests

Source	Number of Requests
Online	109
E-mail	4
Mail	5
In person	0
Phone	0
Fax	0
Total	118

Section 2: Informal Requests

2.1 Number of informal requests

		Number of Requests
Received during reporting period		2174
Outstanding from previous reporting periods		0
Outstanding from previous reporting period	0
Outstanding from more than one reporting period	0
Total		2174
Closed during reporting period		2174
Carried over to next reporting period		0

2.2 Channels of informal requests

Source	Number of Requests
Online	117
E-mail	2055
Mail	0
In person	0
Phone	2
Fax	0
Total	2174

2.3 Completion time of informal requests

Completion Time
0 to 15 Days	16 to 30 Days	31 to 60 Days	61 to 120 Days	121 to 180 Days	181 to 365 Days	More Than 365 Days	Total
2174	0	0	0	0	0	0	2174

2.4 Pages released informally

Less Than 100 Pages Released		101-500 Pages Released		501-1000 Pages Released		1001-5000 Pages Released		More Than 5000 Pages Released
Number of Requests	Pages Released	Number of Requests	Pages Released	Number of Requests	Pages Released	Number of Requests	Pages Released	Number of Requests	Pages Released
0	0	0	0	0	0	0	0	0	0

2.5 Pages re-released informally

Less Than 100 Pages Re-released		101-500 Pages Re-released		501-1000 Pages Re-released		1001-5000 Pages Re-released		More Than 5000 Pages Re-released
Number of Requests	Pages Re-released	Number of Requests	Pages Re-released	Number of Requests	Pages Re-released	Number of Requests	Pages Re-released	Number of Requests	Pages Re-released
2115	7253	46	10135	5	3392	5	9084	3	21992

Section 3: Applications to the Information Commissioner on Declining to Act on Requests

	Number of Requests
Outstanding from previous reporting period	0
Sent during reporting period	1
Total	1
Approved by the Information Commissioner during reporting period	0
Declined by the Information Commissioner during reporting period	1
Withdrawn during reporting period	0
Carried over to next reporting period	0

Section 4: Requests Closed During the Reporting Period

4.1 Disposition and completion time

Disposition of Requests	Completion Time
	0 to 15 Days	16 to 30 Days	31 to 60 Days	61 to 120 Days	121 to 180 Days	181 to 365 Days	More Than 365 Days	Total
All disclosed	4	5	1	0	0	0	0	10
Disclosed in part	7	17	11	25	7	1	0	68
All exempted	1	0	0	0	0	0	0	1
All excluded	0	0	3	1	0	0	0	4
No records exist	14	2	0	0	0	0	0	16
Request transferred	1	0	0	0	0	0	0	1
Request abandoned	11	3	0	0	0	0	0	14
Neither confirmed nor denied	0	1	0	0	0	0	0	1
Decline to act with the approval of the Information Commissioner	0	0	0	0	0	0	0	0
Total	38	28	15	26	7	1	0	115

4.2 Exemptions

Section	Number of Requests	Section	Number of Requests	Section	Number of Requests	Section	Number of Requests
13(1)(a)	1	16(2)	13	18(a)	2	20.1	0
13(1)(b)	0	16(2)(a)	0	18(b)	3	20.2	0
13(1)(c)	10	16(2)(b)	0	18(c)	0	20.4	0
13(1)(d)	12	16(2)(c)	1	18(d)	0	21(1)(a)	50
13(1)(e)	2	16(3)	0	18.1(1)(a)	0	21(1)(b)	48
14	31	16.1(1)(a)	0	18.1(1)(b)	0	21(1)(c)	14
14(a)	0	16.1(1)(b)	0	18.1(1)(c)	0	21(1)(d)	5
14(b)	0	16.1(1)(c)	0	18.1(1)(d)	0	22	0
15(1)	1	16.1(1)(d)	0	19(1)	40	22.1(1)	0
15(1) - I.A.*	0	16.2(1)	0	20(1)(a)	0	23	2
15(1) - Def.*	0	16.3	0	20(1)(b)	8	23.1	0
15(1) - S.A.*	0	16.4(1)(a)	0	20(1)(b.1)	0	24(1)	3
16(1)(a)(i)	0	16.4(1)(b)	0	20(1)(c)	5	26	1
16(1)(a)(ii)	0	16.5	0	20(1)(d)	1	-N/A
16(1)(a)(iii)	0	16.6	0	-N/A
16(1)(b)	0	17	1
16(1)(c)	0
16(1)(d)	0	-N/A

* I.A.: International Affairs
Def.: Defence of Canada
S.A.: Subversive Activities

4.3 Exclusions

Section	Number of Requests	Section	Number of Requests	Section	Number of Requests
68(a)	0	69(1)	0	69(1)(g) re (a)	24
68(b)	0	69(1)(a)	4	69(1)(g) re (b)	0
68(c)	0	69(1)(b)	0	69(1)(g) re (c)	14
68.1	0	69(1)(c)	1	69(1)(g) re (d)	2
68.2(a)	0	69(1)(d)	0	69(1)(g) re (e)	6
68.2(b)	0	69(1)(e)	4	69(1)(g) re (f)	0
-N/A		69(1)(f)	1	69.1(1)	0

4.4 Format of information released

Paper	Electronic				Other
	E-record	Data set	Video	Audio
4	74	0	0	0	0

4.5 Complexity

4.5.1 Relevant pages processed and disclosed for paper, e-record and dataset formats

Number of Pages Processed	Number of Pages Disclosed	Number of Requests
16739	14723	98

4.5.2 Relevant pages processed per request disposition for paper, e-record and dataset formats by size of requests

Disposition	Less Than 100 Pages Processed		100-500 Pages Processed		501-1000 Pages Processed		1001-5000 Pages Processed		More Than 5000 Pages Processed
	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed
All disclosed	10	221	0	0	0	0	0	0	0	0
Disclosed in part	51	1244	9	2256	5	3809	3	8468	0	0
All exempted	1	34	0	0	0	0	0	0	0	0
All excluded	3	75	1	486	0	0	0	0	0	0
Request abandoned	14	146	0	0	0	0	0	0	0	0
Neither confirmed nor denied	1	0	0	0	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0	0	0	0	0	0	0
Total	80	1720	10	2742	5	3809	3	8468	0	0

4.5.3 Relevant minutes processed and disclosed for audio formats

Number of Minutes Processed	Number of Minutes Disclosed	Number of Requests
0	0	0

4.5.4 Relevant minutes processed per request disposition for audio formats by size of requests

Disposition	Less Than 60 Minutes Processed		60 - 120 Minutes Processed		More than 120 Minutes Processed
	Number of Requests	Minutes Processed	Number of Requests	Minutes Processed	Number of Requests	Minutes Processed
All disclosed	0	0	0	0	0	0
Disclosed in part	0	0	0	0	0	0
All exempted	0	0	0	0	0	0
All excluded	0	0	0	0	0	0
Request abandoned	0	0	0	0	0	0
Neither confirmed nor denied	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0	0	0
Total	0	0	0	0	0	0

4.5.5 Relevant minutes processed and disclosed for video formats

Number of Minutes Processed	Number of Minutes Disclosed	Number of Requests
0	0	0

4.5.6 Relevant minutes processed per request disposition for video formats by size of requests

Disposition	Less Than 60 Minutes Processed		60 - 120 Minutes Processed		More than 120 Minutes Processed
	Number of Requests	Minutes Processed	Number of Requests	Minutes Processed	Number of Requests	Minutes Processed
All disclosed	0	0	0	0	0	0
Disclosed in part	0	0	0	0	0	0
All exempted	0	0	0	0	0	0
All excluded	0	0	0	0	0	0
Request abandoned	0	0	0	0	0	0
Neither confirmed nor denied	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0	0	0
Total	0	0	0	0	0	0

4.5.7 Other complexities

Disposition	Consultation Required	Legal Advice Sought	Other	Total
All disclosed	2	0	0	2
Disclosed in part	45	0	0	45
All exempted	0	0	0	0
All excluded	4	0	0	4
Request abandoned	0	0	0	0
Neither confirmed nor denied	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0
Total	51	0	0	51

4.6 Closed requests

4.6.1 Requests closed within legislated timelines

Number of requests closed within legislated timelines	115
Percentage of requests closed within legislated timelines (%)	100

4.7 Deemed refusals

4.7.1 Reasons for not meeting legislated timelines

Number of Requests Closed Past the Legislated Timelines	Principal Reason
	Interference with Operations / Workload	External Consultation	Internal Consultation	Other
0	0	0	0	0

4.7.2 Requests closed beyond legislated timelines (including any extension taken)

Number of Days Past Legislated Timelines	Number of Requests Past Legislated Timeline Where No Extension Was Taken	Number of Requests Past Legislated Timeline Where an Extension Was Taken	Total
1 to 15 days	0	0	0
16 to 30 days	0	0	0
31 to 60 days	0	0	0
61 to 120 days	0	0	0
121 to 180 days	0	0	0
181 to 365 days	0	0	0
More than 365 days	0	0	0
Total	0	0	0

4.8 Requests for translation

Translation Requests	Accepted	Refused	Total
English to French	0	0	0
French to English	0	0	0
Total	0	0	0

Section 5: Extensions

5.1 Reasons for extensions and disposition of requests

Disposition of Requests Where an Extension Was Taken	9(1)(a) Interference With Operations/Workload	9(1)(b) Consultation		9(1)(c) Third-Party Notice
		Section 69	Other
All disclosed	0	0	0	1
Disclosed in part	7	24	18	9
All exempted	0	0	0	0
All excluded	0	4	0	0
Request abandoned	0	0	0	0
No records exist	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0
Total	7	28	18	10

5.2 Length of extensions

Length of Extensions	9(1)(a) Interference With Operations/Workload	9(1)(b) Consultation		9(1)(c) Third-Party Notice
		Section 69	Other
30 days or less	2	0	5	1
31 to 60 days	2	0	11	9
61 to 120 days	1	28	1	0
121 to 180 days	0	0	0	0
181 to 365 days	1	0	1	0
365 days or more	1	0	0	0
Total	7	28	18	10

Section 6: Fees

Fee Type	Fee Collected		Fee Waived		Fee Refunded
	Number of Requests	Amount	Number of Requests	Amount	Number of Requests	Amount
Application	67	$335	51	$255	0	$0
Other fees	0	$0	0	$0	0	$0
Total	67	$335	51	$255	0	$0

Section 7: Consultations Received From Other Institutions and Organizations

7.1 Consultations received from other Government of Canada institutions and other organizations

Consultations	Other Government of Canada Institutions	Number of Pages to Review	Other Organizations	Number of Pages to Review
Received during reporting period	45	889	5	28
Outstanding from the previous reporting period	1	23	0	0
Total	46	912	5	28
Closed during the reporting period	46	912	5	28
Carried over within negotiated timelines	0	0	0	0
Carried over beyond negotiated timelines	0	0	0	0

7.2 Recommendations and completion time for consultations received from other Government of Canada institutions

Recommendation	Number of Days Required to Complete Consultation Requests
	1 to 15 Days	16 to 30 Days	31 to 60 Days	61 to 120 Days	121 to 180 Days	181 to 365 Days	More Than 365 Days	Total
Disclose entirely	29	0	0	0	0	0	0	29
Disclose in part	11	5	1	0	0	0	0	17
Exempt entirely	0	0	0	0	0	0	0	0
Exclude entirely	0	0	0	0	0	0	0	0
Consult other institution	0	0	0	0	0	0	0	0
Other	0	0	0	0	0	0	0	0
Total	40	5	1	0	0	0	0	46

7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada

Recommendation	Number of Days Required to Complete Consultation Requests
	1 to 15 Days	16 to 30 Days	31 to 60 Days	61 to 120 Days	121 to 180 Days	181 to 365 Days	More Than 365 Days	Total
Disclose entirely	1	0	0	0	0	0	0	1
Disclose in part	3	0	0	0	0	0	0	3
Exempt entirely	0	0	0	0	0	0	0	0
Exclude entirely	0	0	0	0	0	0	0	0
Consult other institution	1	0	0	0	0	0	0	1
Other	0	0	0	0	0	0	0	0
Total	5	0	0	0	0	0	0	5

Section 8: Completion Time of Consultations on Cabinet Confidences

8.1 Requests with Legal Services

Number of Days	Fewer Than 100 Pages Processed		100-500 Pages Processed		501-1000 Pages Processed		1001-5000 Pages Processed		More Than 5000 Pages Processed
	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed
1 to 15	7	61	0	0	0	0	0	0	0	0
16 to 30	3	30	0	0	0	0	0	0	0	0
31 to 60	4	9	2	202	0	0	0	0	0	0
61 to 120	16	361	1	120	0	0	0	0	0	0
121 to 180	0	0	0	0	0	0	0	0	0	0
181 to 365	0	0	0	0	0	0	0	0	0	0
More than 365	0	0	0	0	0	0	0	0	0	0
Total	30	461	3	322	0	0	0	0	0	0

8.2 Requests with Privy Council Office

Number of Days	Fewer Than 100 Pages Processed		100‒500 Pages Processed		501-1000 Pages Processed		1001-5000 Pages Processed		More Than 5000 Pages Processed
	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed	Number of Requests	Pages Disclosed
1 to 15	0	0	0	0	0	0	0	0	0	0
16 to 30	0	0	0	0	0	0	0	0	0	0
31 to 60	0	0	0	0	0	0	0	0	0	0
61 to 120	0	0	0	0	0	0	0	0	0	0
121 to 180	0	0	0	0	0	0	0	0	0	0
181 to 365	0	0	0	0	0	0	0	0	0	0
More than 365	0	0	0	0	0	0	0	0	0	0
Total	0	0	0	0	0	0	0	0	0	0

Section 9: Investigations and Reports of finding

9.1 Investigations

Section 32 Notice of intention to investigate	Subsection 30(5) Ceased to investigate	Section 35 Formal Representations
2	1	0

9.2 Investigations and Reports of finding

Section 37(1) Initial Reports			Section 37(2) Final Reports
Received	Containing recommendations issued by the Information Commissioner	Containing orders issued by the Information Commissioner	Received	Containing recommendations issued by the Information Commissioner	Containing orders issued by the Information Commissioner
0	0	0	4	0	0

Section 10: Court Action

10.1 Court actions on complaints

Section 41
Complainant (1)	Institution (2)	Third Party (3)	Privacy Commissioner (4)	Total
0	0	0	0	0

10.2 Court actions on third party notifications under paragraph 28(1)(b)

Section 44 - under paragraph 28(1)(b)
0

Section 11: Resources Related to the Access to Information Act

11.1 Allocated Costs

Expenditures		Amount
Salaries		$365,336
Overtime		$0
Goods and Services		$6,130
Professional services contracts	$0
Other	$6,130
Total		$371,466

11.2 Human Resources

Resources	Person Years Dedicated to Access to Information Activities
Full-time employees	3.870
Part-time and casual employees	0.450
Regional staff	0
Consultants and agency personnel	0
Students	0.000
Total	4.320

Note: Enter values to three decimal places.

Annex C: 2023-24 Supplemental Statistical Report

Supplemental Statistical Report on the Access to Information Act and Privacy Act

Name of institution: Infrastructure Canada

Reporting period: 2023-04-01 to 2024-03-31

Section 1: Open Requests and Complaints Under the Access to Information Act

1.1 Enter the number of open requests that are outstanding from previous reporting periods.

Fiscal Year Open Requests Were Received	Open Requests that are Within Legislated Timelines as of March 31, 2024	Open Requests that are Beyond Legislated Timelines as of March 31, 2024	Total
Received in 2023-2024	8	0	8
Received in 2022-2023	1	0	1
Received in 2021-2022	0	0	0
Received in 2020-2021	0	0	0
Received in 2019-2020	0	0	0
Received in 2018-2019	0	0	0
Received in 2017-2018	0	0	0
Received in 2016-2017	0	0	0
Received in 2015-2016	0	0	0
Received in 2014-2015 or earlier	0	0	0
Total	9	0	9

Row 8, Col. 3 of Section 3.1 must equal Row 7, Col. 1 of Section 1.1 of the 2023-2024 Statistical Report on the Access to Information Act

1.2 Enter the number of open complaints with the Information Commissioner of Canada that are outstanding from previous reporting periods.

Fiscal Year Open Complaints Were Received by Institution	Number of Open Complaints
Received in 2023-2024	1
Received in 2022-2023	0
Received in 2021-2022	1
Received in 2020-2021	1
Received in 2019-2020	1
Received in 2018-2019	0
Received in 2017-2018	0
Received in 2016-2017	0
Received in 2015-2016	0
Received in 2014-2015 or earlier	0
Total	4

Section 2: Open Requests and Complaints Under the Privacy Act

2.1 Enter the number of open requests that are outstanding from previous reporting periods.

Fiscal Year Open Requests Were Received	Open Requests that are Within Legislated Timelines as of March 31, 2024	Open Requests that are Beyond Legislated Timelines as of March 31, 2024	Total
Received in 2023-2024	1	0	1
Received in 2022-2023	0	0	0
Received in 2021-2022	0	0	0
Received in 2020-2021	0	0	0
Received in 2019-2020	0	0	0
Received in 2018-2019	0	0	0
Received in 2017-2018	0	0	0
Received in 2016-2017	0	0	0
Received in 2015-2016	0	0	0
Received in 2014-2015 or earlier	0	0	0
Total	1	0	1

Row 11, Col. 3 of Section 4.1 must equal Row 7, Col. 1 of Section 1.1 of the 2023-2024 Statistical Report on the Privacy Act

2.2 Enter the number of open complaints with the Privacy Commissioner of Canada that are outstanding from previous reporting periods.

Fiscal Year Open Complaints Were Received by Institution	Number of Open Complaints
Received in 2023-2024	0
Received in 2022-2023	0
Received in 2021-2022	0
Received in 2020-2021	0
Received in 2019-2020	0
Received in 2018-2019	0
Received in 2017-2018	0
Received in 2016-2017	0
Received in 2015-2016	0
Received in 2014-2015 or earlier	0
Total	0

Section 3: Social Insurance Number (SIN)

Has your institution begun a new collection or a new consistent use of the SIN in 2023-2024?	No

Section 4: Universal Access under the Privacy Act

How many requests were received from confirmed foreign nationals outside of Canada in 2023-2024?	0

Row 1, Col. 1 of Section 6 must be equal to or less than Row 1, Col. 1 of Section 1.1 of the 2023-2024 Statistical Report on the Privacy Act