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Contact the Homeless Individuals and Families Information System (HIFIS) - Client Support Centre

Personal Information Collection Statement

The personal information you include in an inquiry may be used to prepare a reply. The personal information is collected pursuant to the Financial Administration Act and in accordance with the Policy on Communications and Federal Identity. Such information may be used for statistical, evaluation and reporting purposes. Other possible uses and sharing of this personal information are described in the Public Communications Personal Information Bank. You have the right to the correction of, access to, and protection of your personal information under the Privacy Act and to file a complaint with the Privacy Commissioner of Canada over Infrastructure Canada’s handling of your information.          

The transmission of this information is not secure so sensitive personal information, such as your Social Insurance Number, should not be included in your message. If after reading this statement, you prefer not to submit your inquiry via the Internet you may contact us by phone or by mail.



Mailing address
Homeless Individuals and Families Information System
1100-180 Kent Street
Ottawa ON K1P 0B6

Email address

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