Accessibility feedback process at Housing, Infrastructure and Communities Canada

Your feedback will help Housing, Infrastructure and Communities Canada identify and break down accessibility barriers. Provide feedback on our accessibility plan, our progress reports, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

On this page

• How to provide feedback
• Submit anonymous feedback
• If you want a response
• What we do with your feedback
• Request an alternate format

How to provide feedback

• Accessibility feedback form
• National info line: 613-948-1148
• Toll-free: 1-877-250-7154
• TTY: 1-800-465-7735
• Video Relay Services (American Sign Language or Langue des signes québécoise)

You can also contact our Accessibility Hub by mail or email:

Housing, Infrastructure and Communities Canada
Director, Accessibility Hub
180 Kent Street, Suite 1100
Ottawa, ON K1P 0B6

Email: accessibility-accessibilite@infc.gc.ca

Submit anonymous feedback

You can submit anonymous feedback by completing the Accessibility feedback form. Make sure you do not state your name or provide any other identifying information (for example, your email address or phone number).

You can also contact us by mail at the above-mentioned address. Make sure your return address does not appear on the envelope.

If you want a response

If you've asked for a response, we will respond in the same way that you communicated with us. We will respond within two weeks of successful delivery.

Finding answers to more complex issues might take more time. If that's the case for your feedback, we will let you know what we're doing.

What we do with your feedback

We analyze feedback for trends and patterns. We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

We do not identify individuals in our reports. The only time your feedback will be connected to you is when you request a personal response.

Each submission will be retained in electronic or print form for a period of at least seven years after receipt of acknowledgement.

Request an alternate format

To obtain an alternate version (for example, print, large print, braille or audio) of our feedback process, accessibility plans or progress reports, please send your request to:

Housing, Infrastructure and Communities Canada
Communications Branch
180 Kent Street, Suite 1100
Ottawa, ON K1P 0B6

National info line: 613-948-1148
Toll-free: 1-877-250-7154
TTY: 1-800-465-7735

Email: info@infc.gc.ca